DooDoo LogHelp & FAQ

DooDoo Log help

Answers about your account, saved entries, friends, and privacy.

Using the app

What can I track?

Record bowel movements and water intake. Add details such as stool type, size, color, blood, duration, and notes. History and charts give you a record to refer to when you notice a change or talk with your doctor.

Do I need an account?

No. Tap Continue as Guest on the sign-in screen. Guest entries stay on that device. They don’t sync to another device or automatically move into an account when you sign in.

How do I add or change an entry?

Open the logging screen, enter the details you want to keep, and save. Find earlier bowel-movement entries in History and open an entry to edit it.

Will I lose guest entries if I delete the app?

You may. Guest mode stores entries on your device and doesn’t provide an account backup. Avoid deleting the app as a troubleshooting step if you need to keep those entries.

Account help

I can’t sign in. What should I try?

Check that you’re using the email address you signed up with. If you received a confirmation email, open it on the device where you signed up. If you’re unsure of your password, use Forgot Password? to request a reset.

How do I reset my password?

Tap Forgot Password? on the sign-in screen and enter your account email. Open the newest reset email on the same device where you requested it. Check your spam folder if it doesn’t arrive. If the link has expired or was already used, request a new one.

Why aren’t my entries loading or saving?

Account entries need an internet connection. Check your connection and try again. If it still fails, note what you were doing and the exact error message. Avoid repeatedly saving the same entry while you’re unsure whether the first attempt worked.

Friends and sharing

Who can see my entries?

Your account can read your own entries. An accepted friend can see a bowel-movement entry only when it is marked for sharing. Private entries and personal health summaries aren’t shared with friends. Guest entries stay on your device.

How do friend requests work?

One person sends a request and the other person accepts it. A pending request doesn’t grant access to health entries. You can decline a request, cancel one you’ve sent, or remove a friend.

What happens when I remove a friend?

Once removal succeeds, that person can no longer load your shared entries through the app. This can’t take back anything they already copied or saved. If removal shows an error, retry before assuming access has ended.

How do I report or block someone?

Open the menu beside a friend or shared entry. Choose Report, select a reason, and send it to the developer for review. Reporting an entry hides it from your feed. Blocking also removes the connection, hides shared entries in both directions, and prevents new requests. Manage blocked accounts from Friends; unblocking does not restore a friendship.

What are the rules for sharing?

Share your own health observations respectfully. Harassment, hate, threats, sexual content, and spam are not allowed. Shared text is filtered; links and images cannot be shared. You can report concerns in the app or email support. Keep an entry private when you don’t want friends to see its details.

Why did an older friend request disappear?

Some older pending requests were reset during a privacy update. Send a new request if it no longer appears.

Deleting data

How do I delete my account?

Open Profile, choose Delete Account, and read the confirmation before continuing. Successful deletion removes your sign-in account, profile, cloud health logs, and friend connections. It is permanent. If the app can’t confirm deletion, sign in again to retry if the account still exists.

Is deleting logs the same as deleting my account?

No. Delete Bowel Movement Logs clears those entries while keeping your account and water history. Delete Account removes the account and its cloud records, including friend connections, blocks, and associated reports. Guest data stays separate from your cloud account.

Can the app tell me if something is wrong?

The app records what you enter. It can’t diagnose a condition. Ask a qualified healthcare professional about symptoms or changes that concern you.

Contact support

Email 1v85ixekg@mozmail.com for help or to report a bug.

Include your app version, iOS version, what you were trying to do, and the exact error. A screenshot can help; crop out any health details you don’t want to share.

Never send your password, verification code, or a sign-in link.

Read how the app handles your information in the privacy policy.